What is your Returns Policy?
Returns and exchanges are accepted as long as the item is returned at our facility within 9 calendar days (strict) from the date you receive the order. We do not allow refunds on returned items as per our company policy, however we do issue a full store credit with validity of 1 year against returned items.
Once the Spinwheel items are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). Customer gets a credit note, only when the desired size of the product is not in stock.
Order Items NOT Eligible for Returns
All items are not eligible for return/exchange. We, thus suggest you to kindly check the eligibility for returns before making the purchase.
Spinwheel shall not accept any return/ exchange of Item which is used, worn, washed, or damaged in any way. Return items will only be accepted with their original packaging. Any item that has been damaged, soiled, or altered will not be accepted and will be sent back to the customer. No returns, refunds, or exchanges will be accepted for the following items:
Quality Control for Returns
All our items are processed through rigorous Quality Check before packaging and dispatch. In an unlikely event you receive your merchandise with damage/defect or different from what you ordered, please make an opening video and take photos of the item immediately after opening the item and send it to us at firstname.lastname@example.org with all the tags, labels & packaging intact within 24 hrs of receiving the order.
You need to raise a return request by writing to us at email@example.com . Your invoice has a return label attached to it. Simply pack your item the way it arrived and ship it back to us with the return label on it. Be sure you have checked if your order item is eligible for return and meets our quality control conditions as mentioned earlier. You can get always in touch with us through our official email address and we will be happy to assist you further.
Once acknowledged by the team and the return process is explained to you, please send the product back to us yourself, as we do not have reverse pickup facility at the moment. The cost of return shipping is at the customer’s expense and is non-refundable.
Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Spinwheel will not be responsible for any lost shipment.
How do I exchange the outfit for a different size/ outfit?
Exchange works exactly like returns; we will issue you a store-credit and you can place the order for another size or a different outfit using the store credit.
How can I cancel my order?
You can cancel your order within 6 hours of placing your order on the website by mailing us at "firstname.lastname@example.org". Cancellations will not be possible after this time period. However, you can always return your purchase – refer to our Returns Policy.
Return & Exchange Summary
Do you offer international shipping?
We ship our merchandise worldwide. International shipping might take up to 2-4 weeks for delivery( hand painted items requiring more time) . We ship via renowned courier companies and you will receive a tracking number as soon as we ship out your order from India.
What are your shipping charges outside of India?
Our shipping charges are calculated on actual weight of your ordered items. The total shipping costs applicable on your order will be shown at the payment details page once you fill out your shipping details at the time of placing an order.
What about Import Duties/Customs/Taxes?
SpinWheel will be responsible only for shipping your order to your destination country. Any clearance charges, taxes, import fees or duties applicable at the destination port will be borne directly by the customer. The shipping charge levied by us includes the cost of freight alone.
Orders shipped internationally are not eligible for returns/exchange
MODES OF PAYMENT
Do you have any physical retail stores?
We do not have any physical stores currently, and we exclusively retail through our website at this moment but we may consider our presence in other e-commerce platforms as and when the right time come. We shall notify you from time to time regarding our merchandise allocation. We understand that with Indian clothing, sizing and fit can at times be tricky when you are shopping online. So if you have any questions around sizing, fit or styling of our outfits, we are more than happy to help you. You can contact us at email@example.com. This should help you get a better idea of the work we do.
Will the outfit look exactly the same as I see it on the website?
Spinwheel is a private label, and everything from design to production is handled in-house. The outfits and accessories the model is seen wearing on the website are entirely designed and manufactured by us. Barring minor colour variations (which differ due to screen resolution, monitor brightness, operating system etc from computer to computer), what you see on our site is what you get. The minor differences noticed in a particular style is mostly because they are handcrafted,
Custom Sizing/Pattern/Color Requests
Unfortunately, we do not undertake custom designing/tailoring for individual orders. This is primarily because the effort and time that goes into creating a new design is prohibitively high to be commercially viable for single orders, but we do take bulk orders where MOQs are 100 per style AND at least 500 products per purchase order (across styles). However, we do customise minor aspects for individual order - like sleeve length, neck depth etc. Please do get in touch with us at firstname.lastname@example.org, if you want to make any minor customization to an outfit for length alterations or sleeve alterations (that means only the size can be altered if possible) at an additional charge. Please note that customized orders are not eligible for COD/ Exchanges or Returns. In case you have any questions on alterations / customizations, please feel free to reach us at email@example.com
Request for Sold Out Items
Our collections are limited in inventory reaffirming our commitment to exclusivity. We rarely accept orders for sold-out outfits. However, you can write to us at firstname.lastname@example.org requesting for a sold out item, you will hear back from our team if we can make the outfit on request.
Authenticity & Quality
Spinwheel is a handcrafted private label - We combine different hand artwork techniques with contemporary and sharp tailoring standards to create outfits that are glamorous, practical and Easy-to-Wear. We follow the most stringent quality standards for our garments. Everything from design, production to sales is handled entirely in-house.
In case you have any questions about our brand, quality standards etc, please feel free to reach us at email@example.com OR Whatsapp/Call: +91-8777313463