Elegant Hand Embroidered Midi Frock Dress in Fine Muslin Cotton

1. How long does it take to receive my order?

• All outfits are shipped via Air on priority shipping.
• Within India: 7-9 days.
• International orders: 3-5 weeks.
• Customization may extend delivery time based on details.

2. Can I request rush delivery for my outfit?

• Priority processing may be possible for certain outfits.
• Check with us at contact@thespinwheel.in for availability.
• Specify product name, code, size, and note that prepayment is required.

3. Why are delivery timelines longer?

• Specialized garments involve extensive handcrafting and detailed tailoring.
• Longer time ensures high-quality craftsmanship.

4. What are the Shipping Fees & Minimum Order Amount?

• Free shipping across India.
• "Pre-order" products shipped per mentioned timelines.
• Orders may be split for faster delivery based on product availability.
• COD orders require payment before opening; returns/exchanges via Customer Care.

5. Order Confirmation and Tracking:

• Confirmation e-mail upon order placement.
• Dispatch notification includes courier partner and tracking details.
• Check order status under "My Account" or email contact@thespinwheel.in for assistance.

Returns and Exchanges:

• Items must be returned to our facility within 9 calendar days from the date of receiving the order.
• No refunds are allowed; however, a full store credit with a validity of 1 year will be issued against returned items.
• Spinwheel items can be exchanged for a different size, provided the terms and conditions are met.
• Exchange is possible only if the desired size is not in stock; a credit note is issued.

Items NOT Eligible for Returns:

• Custom-made products, personalized items, XXL/custom size outfits, accessories, jewelry, and products mentioned as non-returnable.
• Products purchased during sale/offers.

Quality Control for Returns:

• Merchandise is subjected to rigorous quality checks before dispatch.
• Damaged, worn, washed, or altered items will not be accepted.
• A damaged item will be replaced at no cost; alternative resolutions include store credit or a refund.

How to Return:

• Raise a return request by emailing contact@thespinwheel.in within 48 hours of receiving the order.
• Pack the item with the attached return label and ship it back at your expense.
• Obtain an acknowledgment receipt from the courier.

Exchanging for a Different Size/Outfit:

• Exchange works like returns; a store credit is issued, which can be used to place a new order.

Order Cancellation:

• Cancel within 6 hours of placing the order by emailing contact@thespinwheel.in.
• After this period, returns are possible following the Returns Policy.

Return & Exchange Summary:

• Contact Customer Care within 48 hours of receiving the parcel for return or exchange.
• Requests after 48 hours are not eligible.
• Return shipment must reach the warehouse within 10 days.
• Original packaging must be intact; items must be unused with labels/tags.
• Store credit issued, valid for 1 year.
• Shipping fees, COD charges, and gift services are non-refundable.

International Shipping & Delivery:

• Worldwide shipping available.
• Shipping charges based on actual weight.
• Customer bears import duties, customs, taxes; no returns/exchanges for international orders.

Modes of Payment:

• Debit/credit cards, Net Banking, UPI/GPAY for India.
• Credit cards, PayPal for international transactions.

Our Outfits:

• No physical retail stores; exclusive retail through the website.
• Contact support@thespinwheel.in for sizing, fit, or styling assistance.
• Minor color variations possible; outfits are handcrafted.

Custom Sizing/Pattern/Color Requests:

• Customizations for bulk orders only (MOQs apply).
• Minor alterations accepted; contact contact@thespinwheel.in for details.

Request for Sold Out Items:

• Limited inventory; rare acceptance of orders for sold-out items.
• Inquire at contact@thespinwheel.in for sold-out items.

Authenticity & Quality:

• Handcrafted private label with stringent quality standards.
• In-house handling of design, production, and sales.
• Questions? Contact support@thespinwheel.in or Whatsapp/Call: +91-8777313463.

Manufacturing, Packaging & Shipping Address:

OSCAR FABIN Pvt. Ltd.
C-41, 2nd Floor, Pocket C,
Noida - 201301, U.P

Marketing Address:

MAXIMODE ENTERPRISE
B-36, Pocket 1, Block 6, 4th Floor,
Kendriya Vihar 2, Noida - 201304, U.P

Head Office:

MAXIMODE ENTERPRISE
9/26C, F-101, 1st Floor, M.B Sarani,
Tollygunge, Kolkata - 700040, West Bengal

Communication:

Email: contact@thespinwheel.in
WhatsApp / Phone: +91 88105 40826